Is it only Bank of America that routinely blows off their customers?

When I email about a discrepency in account balances, BOA seems to routinely blow off every complaint. They keep replying with a form letter stating that their numbers are correct, the over-balance fee will unfortunately not be refunded and that they appreciate my business, ......even when my question had nothing to do with an overdraft %26amp; my account didn%26#039;t overdraft. I%26#039;ve reiterrated that, and they%26#039;ve resent the same absurd email. They keep messing up my account balances, can%26#039;t tell me how they got their #%26#039;s and can%26#039;t explain when or where a debit was supposedly made by me for %26quot; %26#039;X%26#039; amount of dollars.%26quot; They don%26#039;t have a clue. They just want me, the customer they %26quot;serve%26quot; to know they are taking my $$ and are right because they say so. Is this common for every bank? Are credit unions or savings %26amp; loans any better in customer service? I told BOA this has happened too much and they should see if someone has their hand in the electronic till, there, but they don%26#039;t seem to get it.

Is it only Bank of America that routinely blows off their customers?

they seem like assholes. i%26#039;ve had bank of the west for 3 years and they have never made a mistake and never blew me off or anything.

i%26#039;d change banks, they should value your service if they dont f%26amp;ck them and leave.

Is it only Bank of America that routinely blows off their customers?

I always call them instead of email...but when the supervisor...disconnected my call, I took my business to wachovia.

Credit unions are great too.

Is it only Bank of America that routinely blows off their customers?

This has to be the gol dingdest dumbest bank in all of America and America should take it%26#039;s name off the label! They employ people without college educations. I should know, I used to date one of them! Take your money out. Take it out NOW! Put it in a bank that doesn%26#039;t exploit our beautiful American name!

Is it only Bank of America that routinely blows off their customers?

simple. get a different bank.

Is it only Bank of America that routinely blows off their customers?

Wells Fargo is the same way. They %26quot;lost%26quot; $400 from my friend%26#039;s account. I have had similar problems so I switched to a credit union. I do seem to get much much better service at the Credit Union that I am at than any other bank.

Is it only Bank of America that routinely blows off their customers?

i hate bank of americaaa i suggest you to choose a different bank they charged me with lots of overdraft fees... and it was their mistake... you would think they would put the money back.... and apologize... well they said it was too late :S they didnt give a F** .... really bad customer service!

Is it only Bank of America that routinely blows off their customers?

They are the worst about it. Did you call their customer service number that hangs up on you? That is my personal favorite.

No, not every bank is like that--and it sucks that so many people put up with BoA%26#039;s behavior. I suggest you take your cash and your credit elsewhere.

I belong to a credit union and they have excellent customer service and do not have a business strategy of squeezing some extra interest dollars from their customer base by having lags in deposits and other payment transactions. I know it%26#039;s only a penny or two from your account, but the interest they earn in those lags multiplied by their customer base may amount to some serious cash.

I feel your pain!!!

Is it only Bank of America that routinely blows off their customers?

The people (or maybe robots) who reply to e-mails do not read the e-mails so it%26#039;s pointless to try to reach them that way. I call them now. They are open 24/7 so call them just before you go to bed and you will get a human and an answer. If you get tripped up in the phone tree, hit %26quot;0%26quot; and it will transfer you to a human.

Good luck on your long and winding journey ....

-MM

Is it only Bank of America that routinely blows off their customers?

Stop trying to do it by email. Call them, write them a letter, or go into a bank branch and don%26#039;t leave until they deal with you.

If nothing works, you can file a consumer complaint with the Comptroller of the Currency, which is the agency in the Treasury Department that regulates national banks.

Is it only Bank of America that routinely blows off their customers?

I deposited a check once and online it showed on the account so I paid my bills and stuff and each thing I paid they charged me an overdraft fee because they said it was not posted yet and I said well cancel my account then and they actually would rather have lost a customer then listen to the problem. Wachovia is better

Is it only Bank of America that routinely blows off their customers?

Yeah bank of america can be pretty sucky. I%26#039;ve been a customer since they bought out one of the smaller branches. I%26#039;m in the process switching to another bank...

Is it only Bank of America that routinely blows off their customers?

Funny how I%26#039;ve never had an issue with them.

Tellers/employees are generally pleasant.

When I call them, they are pretty helpful.

Stop wasting your time by emailing them.

Stop by a branch and speak to a manager.

Is it only Bank of America that routinely blows off their customers?

I strongly recommend that you move your business to a small local bank. Because of their size, small locals must be responsive and helpful, otherwise they%26#039;ll be out of business. Unfortunately, their rates/terms are a bit less competitive than BofA, Citi, etc, but sometimes you get what you pay for.

Is it only Bank of America that routinely blows off their customers?

B of A has the approach that customer service issues can be solved by calling a bored CSR in a call center. They can%26#039;t.

Transfer over to Wachovia or Chase and find a local branch with a customer service representative (not teller) or assistant manager that will research the balance for you, preferably in a high net income market that isn%26#039;t terribly busy.

I don%26#039;t have an experience with Credit Unions since I have worked for a bank over ten years. It is more of an issue with not getting your case transferred to someone who has enough experience and critical thinking skills to write a spreadsheet and letter that explains your balance. All debits and credits also have codes that explain if they were for a fee, check, ATM, or other transaction.

Although you state no overdraft happened, It sounds like you may have been hit with daily and then weekly ODP fees if you initially had no overdraft linked account and then didn%26#039;t pay it back within a week, or have exceeded the linked amount in your savings account. If the fee was for something else, then someone in your frustrating attempts at getting this resolved would have mentioned returned check, check printing, foreign currency conversion charge, etc.

Hypothetical charges:

$29 for initial overdraft with no linked account

$6 if linked to overdraft account with balance to transfer

$11 charge if the balance is negative for 7 days

$3 charge per day of negative balance

Another possibility is that your account was not actually linked to an overdraft account like it should be. A linked credit card eliminates everything but the small initial fee because the limit is higher than many savings balances.

Monitoring your account on the internet along with using a Quicken or Money program also helps. I also pay all my bills online and have only an ATM card because the dispute rights of a debit card do not have the same government protection, especially if lost or stolen.

If you note just how the debit is listed on your statement, we can probably determine the cause.